Free across Kazakhstan from mobile phone of any operator
Online WhatsApp chat from 9 a.m.to 9 p.m. (+7 705 776 88 62)
Free across Kazakhstan from city phones
24-hour support of Cardholders
Helpline, complaints and suggestions
for applications, requests and official letters to the Bank
36 Al-Farabi avenue, А25D5F7,
Almaty, Republic of Kazakhstan
in RSE «National Bank of Kazakhstan» (BIC NBRKKZKX)
Bank Office address
142 Bogenbai batyr street, corner of Chaikovskiy street, “Kaisar” Business Center, 5th floor, office 503.
Tel.: + 7 (727) 258-30-00 ext. 2487, 0594, 1424, 1061.
Contacts for Media representatives:
Saya Assanova, PR Unit
Tel.: +7 727 2583000 ext. 1474
Dear ATFBank JSC Client, thank you for your cooperation!
We value your choice and are open for communication. We strive to meet expectations, meet requirements and support you in all life situations. To solve your questions, please contact us by a specially organized way.
o get advice on bank products and services, as well as the location of branches and ATMs of the Bank and other information of interest to you, you can contact the Contact Center at any time.
We would appreciate if you could take the time to inform us about any shortcomings found in the Bank. Each notice sent to us both in written and oral form will be accepted and considered by the Bank specialists, this information will be taken into account when making a decision on changes in the Bank operation.
If in the process of applying to a Bank you have encountered unacceptable behavior of a Bank employee, such as: the employee gives, offers, promises, receives, accepts, demands or extorts money, gifts or other benefits in order to obtain or preserve any or an illegal advantage in the course of standard banking activities, please inform us about such facts by e-mail: email@example.com or any convenient way.
We value your trust and are happy to communicate with you.
With wishes for further fruitful cooperation.
How to order a card and become our Client?
Register online or in App, order a free card and our courier will deliver it within 5 days. You will be able to pay for any kind of services, make transfers, open deposits and make loans online without visiting the branch.